Service Terms and Conditions

1. RIGHT OF ADMISSION
"Right of admission reserved and all passengers bear the sole risk of injury to their person or loss or damage to their property from whatsoever cause arising, and acknowledge that they waive and abandon any claim or claims which they may have against the owners, master or crew of the vessel arising from any cause whatsoever including the negligent action or omission of the owners master or crew of the vessel. "All passengers are required to be in possession of a valid boarding pass before boarding a vessel .No boarding pass = no access.

2. CONDITIONS OF PAYMENT (enquiry - provisional – confirmed – ticketed)

2.1 PRIVATE CHARTERS
1.When a client confirms a Private Charter and signs the terms and conditions an invoice is created and sent to the client .

2. A 50% deposit should be received within 7 days of receipt of the Private Charter Invoice.

3.Full payment should be received at least 7 days prior to the event

4.Private Charters must be booked for a minimum of 2 hours over the Sunset period .(between 17h00 and 21h00 depending on time of year)

5.Full payment is required before a Ticket or Boarding pass is issued . A Boarding pass is required for access to the vessel.

6. Payment not made within the agreed arrangement will be raised at 5% plus prime.

2.2 SCHEDULED CRUISES
1.Enquiries by email or telephone are entered onto our booking Tracker System and an email is generated

2.Clients may follow the link and pay online by credit card

3.Enquiries and provisional bookings are only confirmed when they have been paid . A Booking will only be ticketed on the Day of the cruise.
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3. CANCELLATION POLICY
3.1 PRIVATE CHARTERS ( Exclusive Use )
1.The Cancellation Fee will be 100% of the Private Charter Rate should the client cancel the charter within 48 hours ( 2 Days ) of the departure time .

2. The Cancellation Fee will be 50% of the Private Charter Rate should the client cancel the Charter within 30 days of the departure time.

3 .In the Case of Special Charters over Christmas Day, New Years Day, New Years Eve, Easter Weekend and Ocean Race Events, the Cancellation Fee will be 100% of the Private Charter Rate.

4. If a Private Charter is cancelled by us because the skipper deems it unsafe for the charter to take place, a full refund will be made on the Private Charter Rate; however any extras will be the client’s responsibility. (eg: catering and any other special arrangements made by the charterer or on behalf of the client).

5. Waterfront Adventures (Pty) Ltd will try to arrange an alternative as best it can, should the charter be cancelled for whatever reason by us and will not be held liable for any losses incurred by the person or company chartering the vessel. Any additional Extra costs in Chartering an alternative vessel will be for the clients account.

3.2 SCHEDULED CRUISES ( Individual tickets )
1.The Client will be liable for a 100% cancellation fee if the client does not arrive for a Booked cruise and does not inform the office .We Term a none arrival for a booked cruise as a "No Show "

2.There will be no cancellation Fee if the client calls the office 2 hours before the departure time and moves the booking to another day .

3. In The Case of Special Scheduled Cruises over Christmas Day , New Years Day , New Years Eve and Easter Weekend the Cancellation Fee will be 100% of the Scheduled Cruise Ticket Price .

4. CATERING AND BAR REQUIREMENTS
1. All catering is to be finalised at least 5 days prior to the event and this includes payment for any catering.

2. 1.All bar tabs are to be settled before disembarking the vessel at the end of the Charter (unless prior arrangements have been made).
2.2. All bar tabs that are settled after the event are subject to a 10 % gratuity.

3. No beverages are allowed to be brought aboard the vessel without prior arrangements.

4. If the charter is cancelled due to bad weather or any other reason, the client will be responsible for any catering arrangements made ( See Cancellation policy Above )
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5. GENERAL
1. Waterfront Adventures (Pty) Ltd cannot be held liable for any damage to or loss of personal goods.
2. Waterfront Adventures (Pty) Ltd reserves the right to charge for pilferage or damage to the vessel and/or its equipment and instrumentation
3. All passengers, once aboard the vessel, fall under the direct authority of the Skipper and vessel owners and undertake to comply with any requests and/or instructions issued to them by such persons.
4. Passengers undertake, at all times, to respect the environment and will not intentionally pollute, damage or otherwise harm sea life and the surrounding environment.
5. Should any damages be incurred to any and all property or equipment of the Waterfront Adventures, due to negligence or misconduct by Charterer , their guests, employees or promoters, the Charterer will be held fuly liable for replacement of such property or equipment
6. FORCE MAJEURE
1. The Operator will be free from liability for failing to provide a service due to industrial action, unsuitable weather conditions, technical problems or other events beyond the Operator's reasonable control. Charters will go ahead regardless of weather conditions.
7.Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Waterfront Adventures (Pty) Ltd bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Waterfront Adventures (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gatewa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Waterfront Adventures (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).